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Information Technology

Technical Support Specialist

Zimpost Pvt Ltd, Harare

Location

Harare

Employment type

Full time

Field

Information Technology

Closes

Closes in 9 days

Employer

Employer named in the advert

About the role

  • The incumbent will report to the Chief Information Officer and will be responsible for the following, among other duties: -
  • Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.
  • Interact with end-users to help resolve their technical issues.
  • Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
  • Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
  • Work on site to modify, install, clean, and repair computer software & hardware.
  • Deploy new systems, hardware or software utilities together with appropriate end user training
  • Maintain the organisation’s IT asset register.
  • Manage the organisation’s software licences and SLAs.
  • Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.

What you need

  • SQL
  • Networking
  • Data Analysis
  • Maintenance

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