Head of Service

VACANCY

• Head of Service – Joseph Roberts Capital
• Unit: Joseph Roberts Capital - Micro-Finance
• Location: Harare, Zimbabwe (with oversight across the country)
• Website: www.josephrobertscapital.com
• Reporting To: Managing Director / Executive Board

1. ABOUT JOSEPH ROBERTS CAPITAL

Joseph Roberts Capital is a progressive micro-finance institution registered and operating under license from the

Reserve Bank of Zimbabwe. We deliver tailored, agile credit solutions designed to empower SMEs, commercial value

chains, asset financing, and underserved enterprise sectors. We combine disciplined risk management with high-

touch, rapid client delivery.

2. POSITION SUMMARY

• We are seeking an exceptional, commercially astute, and rigorously disciplined Head of Service to direct end-to-end
• credit and customer operations. Reporting to the Managing Director, the Head of Service serves as the operational
• engine room of the lending institution—driving loan turnaround efficiency, maintaining credit underwriting
• standards, supervising branch and field loan officers, safeguarding portfolio health (PAR/NPL metrics), and
• delivering an unparalleled customer lifecycle experience.
• Core Strategic Mandate
• Drive operational excellence across loan origination, underwriting, and collections while scaling our active borrower
• portfolio, maintaining strict compliance with statutory frameworks, and establishing best-in-class customer
• turnaround SLAs.